Returns and Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Most of our standard smoking accessories are returnable, but a few types of goods are exempt from being returned, such as perishable items, hazardous materials, flammable liquids or gases (eg lighters), and gift cards.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, if different than Green Goddess Supply.
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Returns are processed manually with manual review, so please allow up 3-5 business days.
If a product has not yet shipped, we are happy to refund the full purchase price including shipping. If a product has already shipped, we may deduct the original shipping cost the customer paid from the amount to be refunded, in our sole discretion. This particularly applies to purchases of oversized items such as The Armoire which ships via freight service and can incur several hundreds of dollars of shipping costs as well as several more hundred dollars of return costs if a customer arbitrarily changes their mind on the purchase after it is already en route. We always strive to be fair and reasonable, but "fair and reasonable" is a two-way street.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if paid by us.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.